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Where are my images?
If you have been granted access to a gallery, log in first, then click on My Pictures next to your name toward the top left corner of the screen.

What is My Pictures?
My Pictures are galleries that have limited access to them that you have access to.

Will the images I select stay in my shopping cart?
Yes. Your images will stay in your shopping cart until you either place the order or delete them yourself.

I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click 'Log In' --> 'Forgot my password'

Why do I have to register?
By registering an account, you are able to keep items in your shopping cart for a long period of time. Additionally, you will be able to view your orders and private galleries (if available) by having an account.

Does it cost anything to register for an account?
No.

I have been sent access information for a gallery, what do I do?
Click the 'Access Gallery' link. Enter in the access code on that page. If correct, you will be able to view the gallery. If you have an account and are logged in, then you will only have to do this once and this gallery will be listing in My Pictures.

Is there a minimum order amount?
Yes, the minimum order amount is $25.00.

What is a print credit and how do I redeem it?
A print credit entitles you to a certain number and size of prints. For example, if your print credit entitles you to three 10"x8" prints, access your gallery, select each of the three images you wish to redeem, above each image click "Add this image to 'print credit name' " and then click "Add to package" to confirm.

Is a print credit the same as a gift certificate?
No. A print credit entitles you to a certain number and size of prints. A gift certificate is a dollar amount you are entitled to spend.

I need further assistance. What should I do?
Click here to visit our website and click 'Contact'. Submit your enquiry and we can assist you further.